Frequently Asked Questions
1 My Order Tracking
You could track your order with the following site : https://www.17track.net/en/ (1) put in the tracking NO. (2) choose the compatible carrier .
2 Custom&Tax
Any price offer on our site is not including the tax ,before order please note and understand .If you have any special requirements about the tax for custom ,please contact our customer service .For example ,we could declare the low value ,and what content written on invoice ,according to your requirements ,if you have ,please let us know . If need you to pay tax at your country's custom ,please try your best to make clearance ,and we also will exert our best to help ,because if you refuse to do it ,the parcel will be returned or destroyed ,and caused the great lost . If the parcel was returned ,often there should be huge lost (returned shipping cost is about 7 or 8 times than shipment cost ,for seller ,who must pay for carrier ,especially for express ,such as DHL FEDEX ,UPS)2 Place an order
3 Shipment&Return
(1).Return Policy
FAIYOU provides a 1 year warranty on all products. The inquiries of after-sold service must be sent within 5 days of receiving your product. The window of coverage begins from the day you receive your FAIYOU product.The warranty stipulates that customers have a 7 day window to report any products or Wrong Item Claims.
Please contact our customer service team by email.
(2).Refund Payment Policy
Customer friend must promise the product ,box ,and all accessories are new and original ,no damaged ,no sratch if customer who just is not satisfied with order .(The damaged in intrasit is not included ;if the product is with problem caused by customer wrong behavior also does not comply refunded policy) .FAIYOU assumes no responsibility for shipping fees to send a product back to us (outside of the afformentioned). We will, however, cover the shipping cost of sending you a new or different product. We recommend customers use a service that provides tracking information when returning products back to us.After returned shipment ,the tracking NO. be required by customer ,and we will refund full payment after we received the returned order .(The delivery time often is about 15-45 working days ,the refunded payment will be proceed no over 60 days on normal situation ;but if there is special situation ,such as COVID-19 pandemic ,the refunded processing time should be extended to 90 days)
(3).FAIYOU offers the following shipping methods
DHL ,FEDEX and UPS: Allow 3-7 business days worldwide
Post Mail : 15-30 business days worldwide
(4).Free Shipping
FAIYOU offers free shipping on all orders for USD$99. (It is shipped with only post mail ,not for express ,such as DHL)
Note: It might be a little delayed sometime because of the worldwide pandemic ,please understand )
(5).Shipment Time
FAIYOU ships all orders within 48 hours. If there are any delays customers will be contacted via email.
(6).Order Status Inquiries
Log in your account and click on "Orders" at the top left of the page,You will then be able to view all your orders and their current status. 4 Payment Method
We supply Paypal ,credit card ,such as Visa ,Mastercard ,Discover and so on .But in the future we also should supply more payment methods for convenience . If you need to pay with other payment method ,such as Worldfirst ,Xtransfer ,Bank transfer and so on ,please contact us before order .5 Warranty Terms
FAIYOU provides a 1 year warranty on all products. The inquiries of after-sold service must be sent within 120 hours of receiving your product. The window of coverage begins from the day you receive your FAIYOU product.The warranty stipiluates that customers have a 7 day window to report any products or Wrong Item Claims. Please contact our customer service team by email.1 Create an account?
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