Frequently Asked Questions
1 My Order Tracking
You could track your order with the following site : https://www.17track.net/en/ (1) put in the tracking NO. (2) choose the compatible carrier .2 Custom&Tax
Any price offer on our site is not including the tax ,before order please note and understand .If you have any special requirements about the tax for custom ,please contact our customer service .For example ,we could declare the low value ,and what content written on invoice ,according to your requirements ,if you have ,please let us know . If need you to pay tax at your country's custom ,please try your best to make clearance ,and we also will exert our best to help ,because if you refuse to do it ,the parcel will be returned or destroyed ,and caused the great lost . If the parcel was returned ,often there should be huge lost (returned shipping cost is about 7 or 8 times than shipment cost ,for seller ,who must pay for carrier ,especially for express ,such as DHL FEDEX ,UPS)2 Place an order
3 Shipment&Return
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4 Payment Method
We supply Paypal ,credit card ,such as Visa ,Mastercard ,Discover and so on .But in the future we also should supply more payment methods for convenience . If you need to pay with other payment method ,such as Worldfirst ,Xtransfer ,Bank transfer and so on ,please contact us before order .5 Warranty Terms
FAIYOU provides a 1 year warranty on all products. The inquiries of after-sold service must be sent within 120 hours of receiving your product. The window of coverage begins from the day you receive your FAIYOU product.The warranty stipiluates that customers have a 7 day window to report any products or Wrong Item Claims. Please contact our customer service team by email.1 Create an account?
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